Success Story Lutherwood, Waterloo

“We recently went through a process of updating/refreshing our strategic plan, which was approximately five years old.  As part of this process we developed three working groups – historical reference group (focused on core activities/defining moments in organization’s history and factors that impacted directions), trends (what are the trends in our current environment and anticipated future trends that will impact our services) and reviewing the vision, mission and values.  The working groups included representatives from front-line, management and Board.  Following the development of the draft, reps from these groups visited all of the staff teams, shared their ideas, the draft plan and solicited feedback.  This feedback went back to the working groups to incorporate.  Through involving all key stakeholders from the start and building a plan which incorporated their ideas, we were able to develop a strategic plan which staff, management and Board have not only adopted but embraced, with a full understanding of the context in which we operate.”